Support

Questions, problems, or something not working? Here's how to reach us and what to expect.

Contact

support@aipulsecheck.io

We aim to reply within one business day. AI Pulse Check is run by a small team, so you'll be talking to someone who actually built the product.

How do I get my AI Utilization Score?: Take the assessment — it takes about 2 minutes and no credit card is needed.
Do I need an account to see my score?: No. You can complete the assessment and see your full report without signing up. Creating an account saves it so you can track progress and receive your daily Pulse.
I took the assessment but my score didn't save.: Your score only saves to an account. If you finished as a guest, sign in or create an account and your most recent result is attached automatically — if it isn't, retake the assessment while signed in or contact support and we'll help recover it.

How do I upgrade or change plans?: Settings → Subscription → Manage subscription. If you're on the free plan, use “See pricing” to choose a plan.
How do I cancel?: Settings → Subscription → Manage subscription, then cancel in the billing portal. You keep access until the end of your paid period.
Do you offer refunds?: Yes — see our Refund Policy.
How do I update my payment method?: Through the billing portal, reachable from Settings → Subscription → Manage subscription.

I bought a lifetime deal on a marketplace — how do I redeem it?: Create a free account, then go to Redeem a code and enter your code.
Can I stack multiple codes?: Yes. Redeem them one at a time — each one moves you up a tier.
What does “lifetime” actually mean?: Access for the operational lifetime of AI Pulse Check, with no recurring charge. Full details are in our Lifetime Deal Terms.
My code isn't working.: Email support with the code and where you purchased it, and we'll sort it out.

How do I delete my account?: Settings → Delete account. Deletion is immediate and permanent.
Can I get a copy of my data?: Email support@aipulsecheck.io and we'll provide it within 30 days.
How is my data handled?: See our Privacy Notice.

How are news items chosen?: They're matched to the workflows where your score is weakest, so you only see what's relevant.
How do I stop receiving emails?: Settings → Email notifications (toggle individual emails or pause all), or use the unsubscribe link in any email.